TechnologyPhoto: Business StandardTrai Tightens Telecom Complaint Rules, Caps Fines at ₹20 Lakh
India's telecom regulator Trai has tightened consumer grievance redressal rules, allowing fines up to ₹20 lakh per quarter per service area for improper complaint handling. The amended regulations, updated after nearly a decade, impose penalties starting at ₹1,000 per dismissed complaint and ₹5,000 per appeal. Service providers must submit quarterly complaint disposal reports, with penalties for non-compliance.
Business Standard·



