TechnologyTRAI Issues New Rules to Identify and Act on Spam Calls
The Telecom Regulatory Authority of India (TRAI) has introduced new rules increasing telecom companies' responsibility to identify and act on spam calls using AI and machine learning. Companies must proactively act on suspected spam calls without waiting for customer complaints. If five or more suspicious Caller Line Identities (CLIs) are detected, action can be taken, including KYC verification and disconnection for repeated violations up to one year.
Amar Ujala·just now


