BusinessPhoto: News18India Shifts Focus from Digital Access to Customer Experience
India's digital growth has moved beyond expanding access to services like banking and smartphones. Now, businesses must prioritize ease of use and personalized experiences to meet evolving consumer expectations. At the News18 Rising Bharat Summit, Anjani Rathor of HDFC Bank highlighted this shift towards an economy focused on predicting and servicing customer needs proactively, emphasizing the importance of experience alongside service.
News18··Kolkata


